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Questions & Support
Answer to common questions
Purchasing & Payment
  • How do I choose a subscription plan?

    • There are 3 subscription plans available: Free, Standard and Premium.


    Free Subscription Plan: Once you have registered on Filmstock or got a Wondershare ID,  you will be enrolled in the Free Subscription plan automatically. Download all the free assets now with no charge.

    Standard Subscription Plan: Once you have subscribed to the Standard plan, you will get unlimited downloads of media assets in the Standard Library during the period of time covered by your subscription.

    Premium Subscription Plan: Once you have subscribed to the Premium Plan, you will get unlimited downloads of media assets in the Standard library and 50 downloads of media content per month from the Premium library. Download credits do not roll over and will restart at the beginning of your next billing cycle.

  • Can I get a refund during the subscription?

    • No. There are previews available for media assets offered through Filmstock so you can make an informed decision before you subscribe. If there are technical issues with an item you’ve downloaded, please contact us.

  • What is the difference between "Subscription" and "Single Purchase"?

    • Single Purchase allows you to purchase stock media assets for a one-time fee. With a subscription plan, you can download as part of a free, standard, or premium subscription.  Media content included in the Subscription library and Single Purchase library are not overlapping. Therefore, media assets in the Subscription library cannot be purchase separately, and vice versa. 

  • Purchasing a subscription

    • A monthly subscription to Filmstock Standard plan is $9.99 USD, and a monthly subscription to the Premium plan is $49.99 USD. We also offer a yearly subscription to the Standard plan for $95.88 USD, and a yearly subscription to the Premium plan for $539.88 USD.

    In general, your subscription rate will remain the same unless you accept a special pricing offer.

  • Do you offer the media conversion service (i.e. for video formats)?

    • No, we do not offer a conversion service. If you are unable to use a video file due to codec issues, we converting the media asset using a free program.

    To convert video files, we suggest using a free program like Handbrake.

    To convert audio files, we suggest using a free program like Audacity.

    You can convert media using tools like Wondershare Online Converter  and Online-Convert.

  • Can I purchase a specific media asset individually from the premium library?

    • No. Filmstock media assets are currently only offered as part of subscription plans.