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Questions & Support
Answer to common questions
Questions about license
Purchasing & Payment
- Can I get a refund during the subscription?
- What is the difference between "Subscription" and "Single Purchase"?
- How do I choose a subscription plan?
- Purchasing a subscription
- Do you offer the media conversion service (i.e. for video formats)?
- Can I purchase a specific media asset individually from the premium library?
- Can all the Filmstock assets be used by companies?
- Where do I find the effects, video, audio or images that I purchase separately?
- What should I do if any Filmstock webpage fails to load?
- How do I download media assets from Filmstock?
- What should I do if my download failed?
- Why can I no longer find a media asset I previously saw on Filmstock?
- How do I find the filmora effects after I install them?
Filmora Compatibility problems
- How to install effect packs purchased individually from our old effects store
- Do I need to buy the subscription again if I am already an Effects Store user?
- How can I download After Effects with Filmstock subscription
- Filmstock V.S. Filmora
- If I am using Filmora 8.x, can I still use Filmstock?
- Which version should I get to download the filmora effects?
Usage of filmora template
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